The company is accountable for delivering the product on time and in accordance with the customer's specifications. According to our Money Back Guarantee Policy, the consumer is entitled to a partial or full refund if any of the experts breach the company's commitments. If our service fails to meet your expectations, you are entitled to a refund under our Money Back Guarantee Policy. Our service provides real academic support!
Assignment Not Assigned
This is a rare occurrence, but it does happen from time to time. In this case, we refund in full. Don’t panic if this happens, as the support team will inform them as soon as possible. Our dispute department receives a notification if an appropriate Expert is unavailable to work on your request. They will take a look at it and issue a refund if you have requested one.
Late Delivery
Emergency situations can lead to delayed deliveries, such as when the Expert is sick or otherwise incapacitated. Due to the delay, the company will refund an appropriate amount. With the customer’s permission, we will come up with an exact price. When a customer uploads necessary materials too late, there may be delays. In this case, there is no way to issue a refund. As a result, when placing an order, it is best to include all relevant information, including any additional sources.
Disputed Claims
The agency administration will investigate if you are not satisfied and want a refund. The outcome of the investigation will determine whether or not we will honor the refund request. Always remember that we are here to ensure that we satisfy our clients.
Duplicated Order
You must contact us as soon as possible if you wish to cancel an incorrect order. It is important that you explain why the other order is unnecessary (in duplicated orders). We assume the order is valid if we did not receive a cancellation request before assigning an Expert. Even if you decide to cancel your order, one of the above conditions will apply. You must notify us as soon as possible if your Personal Balance has not changed even though we charged you twice.
You must provide us with a copy of both receipts in order for us to properly investigate the situation and issue a refund for the overage. This is an extremely rare occurrence. Unless a customer paid for an order by mistake, there is no way for us to bill them. We can block the sum of the next order in the event of such incidents. Alternatively, we can issue a discount to cover the total charges.
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